opkok Privacy Policy —
Your Information Is Our Responsibility

1 Introduction and Overview

opkok ("we", "us", or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. Protecting the privacy of the personal information you provide while using our services is our highest priority.

This privacy policy describes our practices regarding the collection, processing, storage, and protection of information from users of the opkok website. This policy applies to all services, products, and digital platforms of opkok. By continuing to use our services, you are considered to have given your consent to the terms of this privacy policy.

2 Information We Collect

Various types of information are collected during account registration and use of services on opkok. This information is divided into the following categories:

2.1 Information Provided Directly by You

When you register on our platform or use our services, the following information may be collected:

• Full name and date of birth
• Email address and contact details
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Identity verification documents (if required)
• Transaction history and financial information

2.2 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Page visit logs and session data
• Information obtained from cookies and similar tracking technologies
• Referral sources and navigation patterns

2.3 Third-Party Information

In some cases, information about you may be received from payment processing partners or identity verification agencies. This information is used only for the purpose of providing the necessary services.

3 Purpose of Using Information

Collected information is used for the following purposes:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Providing customer service and ensuring support
• Platform security and fraud prevention
• Informing you about regular promotions and bonus offers (if you have given permission)
• Fulfilling legal obligations and maintaining records
• Complying with regulations related to responsible gaming
• Improving platform quality and analyzing user experience

Your information is never sold to third parties for marketing purposes.

4 Data Storage and Security

opkok follows industry-standard security measures to ensure the protection of your information. Our security framework includes:

• SSL Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Secure Servers: Your information is stored in secure data centers where unauthorized access is prevented.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.
• Two-Factor Verification: An additional verification layer is maintained for sensitive operations.

The data retention period is generally determined by the duration your account remains active, and thereafter in accordance with legal requirements. Unnecessary information is securely deleted after a specified period.

5 Cookie Policy

Cookies and similar technologies are used on the opkok website. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: These are essential to ensure the basic functioning of the site.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect statistics on site usage.

You can control cookies by changing your browser settings. However, disabling cookies may limit some features.

6 Data Sharing and Disclosure

opkok does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

• Payment Processing Organizations: To complete transactions with payment partners such as bKash, Nagad, Rocket, or Upay.
• Law Enforcement Authorities: To comply with legal obligations, court orders, or government directives.
• Fraud Prevention Agencies: To detect and prevent fraudulent activity.
• Technology Service Providers: To ensure the technical operation of the platform, though all such partners are required to comply with our privacy standards.

Outside of the above circumstances, none of your personal information is sold, rented, or exchanged.

7 Your Rights

As a user of the opkok platform, you have the following rights regarding your information:

• Right to Know: You have the right to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Data Portability: Where applicable, you may request a copy of your information.

To exercise any of the above rights, contact us via live chat or email. We will endeavor to respond to your request within a maximum of 30 working days.

8 Protection of Minors' Information

The opkok platform is intended only for those aged 21 and above. We do not knowingly collect personal information from any minor. If a user is found to be below the specified age limit, their account will be closed and the collected information will be deleted.

If you believe a minor has registered on our platform, please contact us immediately.

9 International Data Transfers

Our servers may be located in multiple countries. If your information is transferred outside of Bangladesh, we ensure that such transfer is completed under appropriate security measures and that adequate data protection arrangements are in place in the recipient country.

10 Links to Third-Party Websites

Our platform may contain references to some third-party websites. opkok is not responsible for the privacy practices of these external sites. We advise you to read the privacy policy of any third-party site before visiting it.

11 Policy Changes and Updates

opkok reserves the right to update this privacy policy from time to time. Any significant changes will be communicated to you by email or by a notice on the platform. Continued use of the platform after an update will be taken to mean that you consent to the terms of the new policy.

The latest effective version of this policy will always be available on this page. Previous versions may be provided upon request.

12 Contact and Complaints

You may contact us for any questions, concerns, or complaints regarding this privacy policy:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Support Hours: Around the clock (BST, UTC+6)

We treat any privacy-related inquiry you raise with the utmost importance and are committed to responding within a reasonable time.